Minnesota’s Cold Weather Rule (CWR) helps residential customers maintain their primary heating service between October 1st and April 30th.
To receive Cold Weather Rule protection, you must contact HPU, set up an approved payment plan, and keep your payments current under that plan.
Contact HPU at least one week before your scheduled disconnect date to allow time to establish a payment plan.
Do not wait until disconnect day! If you do not contact HPU or do not keep your payment plan, your service may still be disconnected.
To learn more about MN’s Cold Weather Rule, check out the following MN PUC article: https://mn.gov/puc/consumers/shut-off-protection/
